Yes, we ship worldwide to over 200 countries via air, sea, and land freight. Whether you are sending a small parcel or commercial cargo, we cover major destinations across North America, South America, Europe, Australia, Africa, Asia, and the Gulf region.
Yes, we offer door-to-door pickup services across Kathmandu Valley and major cities in Nepal. You can request a pickup when placing your booking online or by contacting us via phone/WhatsApp at +977 9801006432.
Delivery times depend on the service type and destination:
Express Courier: 3 to 7 business days.
Standard Air Cargo: 10 to 15 business days.
Sea/Land Freight: 30 to 60 days (ideal for large, non-urgent shipments).
Yes, express services are prioritized for faster transit times and carry a premium rate. To compare standard vs. express rates for your destination, use our Shipping Cost Calculator.
Restricted items include hazardous materials (explosives, flammable liquids), lithium-ion batteries, currency, narcotics, and antiquities without Department of Archaeology approval. For a full breakdown of customs restrictions, view our detailed guide or contact our team before packing.
Yes, we handle full export customs documentation and clearance at Tribhuvan International Airport (TIA) and border hubs. For commercial exports, we guide you through preparing the necessary documentation (such as invoices, packing lists, and export licenses).
Yes, our team provides professional packing tailored to your shipment type; including wooden crating for heavy cargo, bubble wrap, and reinforced corrugated boxes to ensure items remain safe during transit.
Yes, we specialize in handling delicate goods such as handicrafts, thangka paintings, singing bowls, and glass items. We label them clearly and secure them with protective packaging layers.
In the rare event of damage or loss:
Retain all original packaging materials.
Take clear photos of the damaged package and contents.
Submit a claim within 2 days of delivery by emailing your tracking ID and photos to info@namastecargonepal.com.
Yes, transit insurance is available for full-value declared protection against loss or damage. You can opt for insurance coverage during the booking process.
Address modifications can be made as long as the shipment has not left our dispatch hub. Contact customer service immediately with your tracking ID to submit a change request.
We accept digital wallets (eSewa, Khalti, IME Pay), direct bank transfers, international card payments, and cash at our offices.
Yes, we offer special volume-based rates for exporters, businesses, and bulk shipments. Contact our freight team directly at 9851006432 for a customized rate structure.
Refunds or credit adjustments for delays depend on the chosen service level and whether the delay was caused by customs holds, weather, or operational issues. Please review our Terms and Conditions for complete details.
